Sapama Desk - Customer Support and Ticketing Software

Sapama Desk redefines customer support enabling you to track tickets and resolve issues that leave a smile on your customer's face

Sapama Desk - Customer Support and Ticketing Software Software

List of tickets

Sapama Desk - Customer Support and Ticketing Software Software

Activity centric issue tracking

Sapama Desk - Customer Support and Ticketing Software Software

Features

Tickets

  •  raise tickets and describe the issue
  •  assign the ticket owner
  •  assign to a specific client
  •  select the ticket category
  •  select the ticket status

Custom ticket categories

  •  configure company specific ticket categories
  •  define a color for better visualization

Custom ticket status and priority

  •  configure company specific ticket status
  •  configure company specific ticket priority
  •  define the ticket should be resolved in what time
  •  define a color for better visualization

Ticket activities

  •  track ticket activities such as notes, calls, smses
  •  schedule meetings
  •  add task to be done
  •  mark task as done

Team collaboration

  •  collaborate with colleagues on a ticket
  •  set the role of the team member

Alerts & notifications

  •  email and sms are sent to the ticket owner and team members
  •  email and sms are sent to the client when the ticket is resolved

Dashboard

  •  visualize tickets by status, category and priority
  •  view info-graphic and colored charts and graphs
  •  filter by project and employee

Benefits

Plan and manage your projects

  •  unite planning with execution
  •  keeps your team in harmony
  •  visibility into the project status

Collaboration

  •  collaborate with other colleagues
  •  work towards a common goal

Ease of use

  •  easy to use, intuitive and consistent interface
  •  quick learning curve
  •  powerful search functionality

Improve efficiency

  •  automates and streamlines Sales & Marketing processes
  •  reduce cost

Safe and secure

  •  information is securely stored
  •  daily backups of data
  •  role-based Access Control (RBAC) ensures users access only modules authorized to
  •  maintains an audit trail of when and who performed a given action

Business Intelligence & Analytics

  •  executive dashboard gives helpful insights
  •  ability to generate statutory and ad-hoc reports
  •  export reports to Excel, CSV and PDF

Pay as you go

  •  affordable
  •  pay only per account
  •  no contracts, no astericks
  •  conviniently pay via mobile money or credit card (coming soon)

Recent clients

CMC Ravenna - Italy
GS1 Kenya
Kenyan Premier League
X-Pose
Forum Syd
Rolss
Emotiz
AMSOL
Linic Enterprises
Rafiki Wa Maendeleo
Meliora
Kenya Kanga Collections
Tandaza Ministries
Grooming Lounge
Sunesis Consulting
Mkubwa Media
RACIDA
Human Talent Recruit
OnCue Digital
East African Online Transport

Contact us


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info@sapamatech.com

+254 722 90 68 35

87, Kinoo, Waiyaki Way